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FREQUENTLY ASKED QUESTIONS

The Palace Resorts Help Center has been created to answer your FAQs about our resorts, giving you the necessary insights to plan your dream vacation confidently.

CORONAVIRUS MEASURES

The well-being of our guests and staff is our priority. Find answers to your questions about all the preventive actions and health measures we have in place across our resorts.

RESERVATIONS, CANCELLATIONS AND MODIFICATIONS

Find out everything you need to know about bookings, cancellations, date changes, and more.

SERVICES & AMENITIES

Find out more about the services and amenities you can enjoy at our all-inclusive resorts in the Riviera Maya and Cancun–from activities to dining, and more.