FREQUENTLY ASKED QUESTIONS
The Palace Resorts Help Center has been created to answer your FAQs about our resorts, giving you the necessary insights to plan your dream vacation confidently.
RESERVATIONS, CANCELLATIONS AND MODIFICATIONS
Find out everything you need to know about bookings, cancellations, date changes, and more.
SERVICES & AMENITIES
Find out more about the services and amenities you can enjoy at our all-inclusive resorts in the Riviera Maya and Cancun–from activities to dining, and more.
Check out these frequently asked questions about Mexico, our destinations, including details about the weather, currency, transportation, documents, and more.
Find the answers to frequently asked questions about health-related issues at resorts in Mexico, such as vaccinations, allergies, medical services, and more.
Find answers to other questions regarding vacations at our luxury resorts in Mexico.