Promotion applicable to both hotel-only and package bookings. Minimum three (3) night stay required for Concierge Level. Applicable to new reservations only. Reservations with overlapping dates qualify – only dates within promotion can be considered for discount. Promotion is subject to change without prior notice. We reserve the right to discontinue this promotion at any time. Not applicable to travel agent rate, tour operator, FAM trips, site inspections, complimentary, compensatory stays or any other rate-reduced promotions in the market. Not redeemable for cash. This promotion is not transferrable to guests in other rooms. Reservations of less than three (3) nights will not qualify for Resort Credit promotion. Promotion not applicable for meetings, incentives, conventions or exhibitions. Minimum (5) night stay required for Free Airport Transfer. Free airport transfers to and from Cancun International Airport only. Further terms and conditions may apply. Neither Heron Development Corp, being authorized to distribute and commercialize accommodation services of Palace Resorts, nor Palace Resorts themselves, shall be in any way liable for problems related to the air transportation service, where problems are understood as including, but not limited to: flight delays, lateness, cancellations, technical failures, etc.
Guests are fully responsible for ensuring they are in possession of a valid passport and verifying by law and must fully comply with airport transport carrier’s regulations.
Guests are fully responsible for covering all fees incurred by any modifications (including, but not limited to, name changes and date changes) made to reservation.
Guests are fully responsible for any missed flights or connections and any costs associated thereto.
Guests are fully responsible for confirming their assigned flight itineraries directly with the air transport carrier(s), 72 hours prior to traveling.
Should guests require any special assistance including, but not limited to, mobility assistance and wheelchairs, they are responsible for contacting the assigned air transport carrier(s) directly. Guests are fully responsible for verifying if their assigned air transport carrier(s) charge(s) additional fees for concepts including, but not limited to, luggage, seat assignments, seat upgrades and food & beverages. In such cases, guests are fully responsible for covering such fees.