Promotion applicable to both hotel-only and package bookings. Applies to all properties and room categories, with the exception of Villas and Residences. Applies to new reservations and existing reservations, who will have the option to cancel and reserve again to obtain the benefit. Full payment for paid room and minimum four (4) night stay is required in order to receive complimentary room. Payment for first room is non-refundable. Complimentary room reservation applies strictly to the same number of guests, nights and same or equivalent room category as the first paid room. In the event of any variation to this, the guest will be fully responsible for covering any applicable rates. Promotion applicable to reservations made for stays between June 8* and December 20, 2020 (*From June 16 at Moon Palace Jamaica & July 1 at Cozumel Palace & Le Blanc Los Cabos.) Complimentary room is transferable and can be used in the same stay or in a future stay until December 20, 2020 (check out). A minimum of 7 days is required between the checkout on the paid room and the check-in on the complimentary room. Complimentary room cannot be used prior to the paid room. Complimentary room can be used at another hotel, with the following restrictions:
• Paid room reserved at Le Blanc Spa Resort Cancun/Los Cabos or The Grand at Moon Palace = complimentary room at any Palace Resorts / Le Blanc Spa Resorts hotel.
• Paid room reserved at Moon Palace Cancun or Moon Palace Jamaica = complimentary room at any hotel except for Le Blanc Spa Resort Cancun/Los Cabos and The Grand at Moon Palace.
• Paid room reserved at Beach Palace, Sun Palace, Playacar Palace, Cozumel Palace or Isla Mujeres Palace = complimentary room at any of these same 5 resorts.Complimentary room cannot be combined with other promotions, including but not limited to, resort credit, free transfers, unlimited spa and unlimited golf. Any modifications to the reservation dates of the complimentary room are subject to availability, and must be made seven (7) days prior to the arrival date, at the latest. In the event of a no-show or cancelation the complimentary room stay will automatically be rendered null and void. In the event of an early check-out, the remaining dates of the complimentary room stay will automatically be lost, and may not be transferred or redeemed for cash. Promotion is subject to change without prior notice. We reserve the right to discontinue this promotion at any time. Promotion applies to Social Groups and Weddings, with a maximum of four (4) rooms per group. Not applicable to travel agent rate, tour operator, FAM trips, site inspections, complimentary, compensatory stays or any other rate-reduced promotions in the market. Not redeemable for cash. Promotion not applicable for meetings, incentives, conventions or exhibitions. Golf not available at Moon Palace Jamaica. For the paid room, minimum (5) night stay required for Free Airport Transfer to and from Cancun International Airport (Cancun) and Kingston International Airport. Free transfers apply exclusively to and from Cancun International Airport (Cancun), Montego Bay or Kingston International Airports (Jamaica). *Complimentary sea transportation to Isla Mujeres subject to specified schedules, days and weather conditions. Please refer to website for further details. Free Airport Transfer not applicable for Cozumel Palace or Isla Mujeres Palace. Further terms and conditions may apply.
Guests are fully responsible for any changes related to flights and transportation to and from the resort. Neither Heron Development Corp, being authorized to distribute and commercialize accommodation services of Palace Resorts, nor Palace Resorts themselves, shall be in any way liable for problems related to the air transportation service, where problems are understood as including, but not limited to: flight delays, lateness, cancellations, technical failures, etc.
Guests are fully responsible for ensuring they are in possession of a valid passport and verifying by law must fully comply with airport transport carrier’s regulations.
Guests are fully responsible for covering all fees incurred by any modifications (including, but not limited to, name changes and date changes) made to reservation.
Guests are fully responsible for any missed flights or connections and any costs associated thereto.
Guests are fully responsible for confirming their assigned flight itineraries directly with the air transport carrier(s), 72 hours prior to traveling.
Should guests require any special assistance including, but not limited to, mobility assistance and wheelchairs, they are responsible for contacting the assigned air transport carrier(s) directly. Guests are fully responsible for verifying if their assigned air transport carrier(s) charge(s) additional fees for concepts including, but not limited to, luggage, seat assignments, seat upgrades and food & beverages. In such cases, guests are fully responsible for covering such fees.